Job Description: Account Executive and Customer Excellence
- Nattaphat A.
- Jan 9, 2024
- 2 min read
Responsibilities:
Acquire new target customers through strategic prospecting and lead generation efforts.
Maintain and nurture relationships with existing clients, ensuring their ongoing satisfaction and loyalty.
Manage a comprehensive customer database, keeping accurate and up-to-date records of interactions and transactions.
Develop and execute strategic account plans to achieve sales targets and maximize revenue.
Collaborate with the marketing team to plan and implement effective marketing activities that enhance brand visibility and boost sales.
Analyze customer needs and provide tailored solutions to address their challenges and goals.
Prepare and deliver sales proposals and presentations to key decision-makers.
Work closely with cross-functional teams to ensure seamless delivery of services and support to clients.
Respond promptly to customer inquiries and resolve issues to maintain high levels of customer satisfaction.
Monitor and analyze sales performance metrics, providing regular reports to the management team.
Identify opportunities for upselling or cross-selling additional services to existing clients.
Attend industry events, conferences, and networking opportunities to expand the client base.
Collaborate with internal teams to continuously improve products and services based on customer feedback.
Provide training and guidance to junior team members to enhance their skills and performance.
Implement customer feedback mechanisms to gather insights for continuous improvement.
Build and maintain a strong professional network within the industry.
Ensure adherence to ethical standards and compliance with relevant regulations.
Evaluate and optimize customer experience processes to streamline operations and enhance overall satisfaction.
Participate in regular sales meetings, providing updates on progress and challenges.
Qualifications:
Proven experience in account management or related roles.
Strong communication and negotiation skills.
Proven ability to navigate complex sales processes and close deals effectively.
Track record of meeting or exceeding sales targets and contributing to overall revenue growth.
Ability to deliver compelling presentations to diverse audiences, showcasing the value proposition of the company's services.
Adept at identifying challenges and proposing effective solutions to address customer concerns.
Strong teamwork and collaboration skills, fostering positive relationships with both internal and external stakeholders.
Proficiency in building and expanding professional networks to generate business opportunities.
Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
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At the end of each week, we at Oscorm, would call on everyone to pause whatever he/she was doing and write a status report. Our format was highly disciplined hence it could be read easily. Each one then sent their update to his or her manager, and he would compile them into a single report of the team. It is a little irritating as the deadline is revealed every week and all of a sudden we all would stop to write. Yet it keeps the entire staff in line. Therefore, we would advise to follow AI Weekly Reports for Execution.
Air France Lost and Found provides passengers with an easy way to recover misplaced items during travel. If you lose belongings on board or at the airport, you can file a report online through the Air France Lost and Found service. Official documents are held for seven days before being sent to authorities, while other items can be claimed by submitting a declaration and following instructions to retrieve them.
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